Frequently Asked Questions

You’ve got questions. Promac has the answers. See below for helpful answers to common questions about copy machines, financing options, service plans, security features, and more. If you don’t find the answer to your question below, please contact us. We look forward to assisting you.

What kind of copy machine is right for me?

We have a wide range of copy machines available that vary in terms of speed, color vs monochrome, finishing features, recommended monthly volume, and more. Our priority is to find the machine that is most suitable for your company, taking into consideration current needs and projected growth. To find the machine that is right for you, we invite you to browse our online catalogue and to contact us for a free on-site consultation.

How customizable are your copy machines?

All our Konica Minolta copy machines are fully customizable based on your needs and budget. We can provide a streamlined machine that only has the essentials or we can add a variety of extra features, including more storage space, print production modules, fax kit, and finishing features, such as stapling, folding, hole punching, and booklet making. 

What is the advantage of copy machines vs desktop printers?

Many companies still rely on desktop printers to handle their document imaging and management needs, despite the fact that multifunction copy machines offer better performance, additional features, more durability, and better value over time. The shelf life of a MFP is approximately 7-10 years vs 2-3 years for a standard desktop printer. Plus, with a desktop printer, you’re paying approximately $0.30 per page in toner costs, whereas a MFP only costs $0.01 per page for monochrome and $0.08 per page for color.

Can I lease a copy machine?

Yes! The majority of our customers choose leasing over buying because of the low monthly cost, all-inclusive service plan, and better value over time. We offer a variety of leasing options. Please see our leasing page for more specific information.  

What are my options if I'm already in the middle of a lease?

If you’re currently in the middle of a copy machine lease, we have buyout options available that can lower your monthly bill and get you a brand new machine and a better service plan immediately. Don’t wait until your lease expires. If you’re unhappy with your current machine, costs, vendor, and/or service plan, contact Promac today to discuss your options.

What do your service plans include?

Our service plans are all-inclusive and cover toner, maintenance, parts, labor, and consumables (except staples and paper). We have a same day response time on all service calls, as well as remote monitoring software to keep track of system alerts and toner levels so that you don’t have to. Keep your monthly bill simple by requesting a monthly allowance or only pay for what you use with our cost-efficient cost-per-copy plans.

Do you service other brands besides Konica Minolta?

Yes, our certified technicians can service most major copy machine brands and models. If you’ve got a broken machine or just want to save money on your monthly toner costs and maintenance costs, contact us for a free consultation.

Are your copy machines Section 508 Compliant?

Yes, all our machines are Section 508 compliant and wheelchair accessible. The touchscreen control panels tilt down for greater visibility. Control LEDs and icons are brighter and easier to understand. And paper drawers open from the front with smooth-sliding action.

How can our company reduce paper usage?

Promac supports companies that are seeking to reduce their paper usage or go paperless. We offer a variety of document management programs that integrate with your copy machine to promote better handling of digital documents and less reliance on paper. In addition, our machines come with mobile accessibility and advanced scanning features to further reduce your need for paper. Contact Promac today for a free consultation about how you can go paperless.

What kind of security features do your copy machines have?

Konica Minolta copy machines come with a variety of security features to help you restrict access to the machine and gain a higher degree of control over the machine’s resource usage. Control access to your machine with security codes, ID cards, even thumbprint scanners. Contact us today to learn more about what security features are right for you.

Do you charge extra for delivery, installation, and training?

No. When you buy or lease a copy machine from us, delivery, installation, and training are always free. Our certified technicians will ensure that the machine is working properly and will provide as many training sessions as necessary until you are comfortable using the machine.

Are your machines network compatible?

Yes. During the installation and training process, our certified technicians will connect your copy machine to your internal server or computer network so that the machine is accessible for scanning, printing, and faxing from all approved computer workstations in your facility.

How can I contact you?

Contact us by phone (213) 386-7728, or email info@promacbizhub.com. Our normal business hours are 8:30 am-5:30pm, Monday-Friday.