Support FAQs

At Promac, service is our #1 priority. We pride ourselves on our fast response times and strong customer relationships. Having maintained a 90% customer retention rate over 30+ years of business, we know that the key to keeping customers happy is not just the quality of our machines but also putting your needs first and always keeping our promises.

No downtime is our goal. We know there’s nothing more frustrating in an office than waiting around for toner to arrive or for a broken part to get fixed. That’s why we have automated system monitoring, same day guaranteed response times, and loaner machines available in the event of required repairs. We believe that we need to be the best at our business so that you can be the best at yours. 

For immediate service requests, please call us at (213) 386-7728 or use our contact page. We have also provided answers to common questions below for your convenience.  

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How do I contact you with service requests?

Call (213) 386-7728 with service requests. You will never hear an auto attendant or an answering machine. You will speak with a live service agent every time during our normal business hours of Monday-Friday, 8:30am-5:30pm.

How long does it take for you to respond to service calls?

We have a guaranteed same day response time on all service calls during our normal business hours of Monday-Friday, 8:30am-5:30pm. Our priority is same day service. No matter if you’re in Oxnard, Burbank, Riverside, Orange County, or Downtown Los Angeles, we will respond to your service requests immediately.

Contact Us for more information. 

What do your service plans include?

Our service plans are all-inclusive and make your copy machine experience as simple and hassle-free as possible. We provide your toner, consumables, maintenance, and parts/labor in the event of repairs. The only things you need to provide are paper and staples. Everything else is taken care of so you can focus on your business. 

Contact Us for more information.

How much do your service plans cost?

We offer two types of service plans: 1) a Monthly Allowance plan, in which you have an allotted number of copies per month for a fixed cost and only pay extra in the event of overages; 2) a Cost-Per-Copy plan in which you only pay for actual usage based on a low CPC price.

The Monthly Allowance plan allows for the comfort of consistent billing while the CPC plan prevents you from overpaying if your monthly volume fluctuates. But keep in mind, our Monthly Allowance plan also comes with a rollover option, so that all unused copies from one month will roll over into the next month.

The service plans have no minimum monthly volume and fixed rates for at least the first 3 years.

Contact Us for more information.

Where can I download drivers, software and manuals?

Please visit our Products page and search for your Konica Minolta technology. You will then find download buttons for the latest drivers, software or manuals for your Konica Minolta technology. Or you can look directly on our User Guides and Downloads pages.

Do I have to keep track of my own toner levels and meters?

No. We use a remote monitoring software so that we can keep track of your toner levels, meters, and system alerts from our service headquarters in downtown Los Angeles. Whenever we receive an alert from your machine, we will investigate immediately and dispatch technicians to your location as necessary to address the problem. For our current customers, call us at (213) 386-7728 if you would like us to install this new software into your machine.

Contact Us for more information.

How can I print directly from my mobile device?

Check out our “How To” blogs! Click here to learn how to Print from Mobile. Click here to learn how to Scan to Mobile.   

Where can I learn more about recycling with Konica Minolta?

Please visit Konica Minolta’s Clean Planet Program page to learn more.